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| FAQ: Frequently Asked Questions | |
- How is shipping cost determined?
Shipping cost is calculated based on the parcel's weight, destination, and service type. Value is considered for insurance purposes. Please see our Shipping and Order Processing Policy for further information.
- How can I track the status of my order?
After an order is placed you will receive an email confirmation detailing all information relevant to your order. Your credit card will be charged once your order is ready to ship. Once your order is shipped you will receive an email with your tracking information. Please see our Shipping and Order Processing Policy for further information.
Information updates regarding you order status are sent to the email address provided. All orders are shipped within 2 business days of receipt. If you have not received an update regarding your order please Contact Us directly.
Orders are shipped within 2 business days of receipt. If there is a problem with your order or delays are expected, you will be notified as soon as the problem becomes apparent. Please see our Shipping and Order Processing Policy for further information.
- How do I cancel my order/item?
To cancel your order please Contact Us directly.
- What is the Return Policy?
Your satisfaction is important to us. Our return policy allows for item return for up to 30 days after receipt. Please see our Return Policy for further information.
- How do I return my product?
All returns require pre-authorization. To initiate the return process you will need to obtain a Return Merchandise Authorization Number (“RMA Number”). You can do so by contacting us directly. Please see our Return Policy for further information.
- What are my payment options?
We honor all prices listed and accept multiple payment options including VISA, MasterCard, and American Express.
- When will my credit card be charged?
Your credit card will be charged once your order is ready to ship.
- Do I have to pay sales tax?
Standard statewide tax rate of 8.25% will be added to orders to be delivered to addresses within California. An additional 1.25% will be added to orders to be delivered to addresses within San Francisco. You are responsible for any additional sales or use taxes that are specific to your district.
- What is you company’s policy on Cookies?
Please see our Privacy and Security Policy for further information. |
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