Online Technical Support

Would you like assistance in selecting a product or are you interested in receiving further information regarding product specifics? This form gives you an opportunity to submit your questions on our website. A response to your question will appear here within 24 hours. This is a great way to share your questions with others.


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FAQ: Frequently Asked Questions



Shipping / Delivery:

  • How is shipping cost determined?
Shipping cost is calculated based on the parcel's weight, destination, and service type. Value is considered for insurance purposes. Please see our Shipping and Order Processing Policy for further information.

  • How can I track the status of my order?
After an order is placed you will receive an email confirmation detailing all information relevant to your order. Your credit card will be charged once your order is ready to ship. Once your order is shipped you will receive an email with your tracking information. Please see our Shipping and Order Processing Policy for further information.




Order Status:

  • What is my Order Status?
Information updates regarding you order status are sent to the email address provided. All orders are shipped within 2 business days of receipt. If you have not received an update regarding your order please Contact Us directly.

  • Has my order shipped?
Orders are shipped within 2 business days of receipt. If there is a problem with your order or delays are expected, you will be notified as soon as the problem becomes apparent. Please see our Shipping and Order Processing Policy for further information.

  • How do I cancel my order/item?
To cancel your order please Contact Us directly.




Returns:

  • What is the Return Policy?
Your satisfaction is important to us. Our return policy allows for item return for up to 30 days after receipt. Please see our Return Policy for further information.

  • How do I return my product?
All returns require pre-authorization. To initiate the return process you will need to obtain a Return Merchandise Authorization Number (“RMA Number”). You can do so by contacting us directly. Please see our Return Policy for further information.




Pricing and Billing:

  • What are my payment options?
We honor all prices listed and accept multiple payment options including VISA, MasterCard, and American Express.

  • When will my credit card be charged?
Your credit card will be charged once your order is ready to ship.

  • Do I have to pay sales tax?
Standard statewide tax rate of 8.25% will be added to orders to be delivered to addresses within California. An additional 1.25% will be added to orders to be delivered to addresses within San Francisco. You are responsible for any additional sales or use taxes that are specific to your district.




Cookies:

  • What is you company’s policy on Cookies?
Please see our Privacy and Security Policy for further information.

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Vibrapod Isolators 3 (set 4 pcs) Vibrapod Isolators 3 (set 4 pcs)
Horizontal And Vertical Vibration Isolation

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Furutech FI-25(G)-N1 (ea.) Furutech FI-25(G)-N1 (ea.)
High End Performance IEC connector

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Vibrapod Cone (ea.) Vibrapod Cone (ea.)
Double Truncated Vinyl Cone

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Furutech FP-202(G) (set 4 pcs) Furutech FP-202(G) (set 4 pcs)
High Performance Banana connector

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Furutech FP-15A(G)-N1 (ea.) Furutech FP-15A(G)-N1 (ea.)
High Performance 15A 125V Duplex receptacle

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WBT 0710 Ag KIT (set 4 pcs) WBT 0710 Ag KIT (set 4 pcs)
Speaker terminal. 4 posts, 1 Torx key, boxed

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Furutech FI-11M(Cu) (ea.) Furutech FI-11M(Cu) (ea.)
High Performance Power connector

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Analysis-Plus Power Oval 10 1.5 m Analysis-Plus Power Oval 10 1.5 m
New Oval 10 is a 10AWG 600 Volts CL2 UL approved power cable.

 
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